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Messaging & Calling Terms

Last updated: 7 October 2026

Program summary: By providing your mobile number and ticking one or more consent boxes on our website, you agree to receive conversational support, transactional updates, and AI agent responses from Lumenix.ai through the channels you have selected — SMS, WhatsApp, and/or voice calls. Topics: account notifications, support responses, system updates, and AI agent interactions. Approximately 1 message or call per month per channel. Message and data rates may apply. Consent is not a condition of any purchase. Reply HELP for help, STOP to cancel SMS/WhatsApp; for voice calls, ask the caller to remove you or email info@lumenix.ai.

Contents

  1. Program description
  2. How to opt in
  3. SMS messaging
  4. WhatsApp messaging
  5. Voice calls
  6. How to opt out
  7. How to get help
  8. Privacy
  9. Changes to these Terms
  10. Contact

1. Program Description

Lumenix.ai (operated by Lumenix AI Ltd, UK company number 15711110, 86–90 Paul Street, London, England, EC2A 4NE) operates a transactional and support messaging program (the "Program") that delivers operational, conversational, and informational communications to subscribers who have provided express, channel-specific consent.

The Program covers three channels, and you can opt in to any combination of them independently:

Topics for all three channels include:

2. How to Opt In

You opt in by completing the sign-up form at lumenix.ai/#sms-optin. The form contains three independent consent checkboxes — one for SMS, one for WhatsApp, and one for voice calls. You may tick any combination; consent for one channel is never bundled with another.

Opt-in for WhatsApp specifically requires that you tick the WhatsApp consent box (in line with the WhatsApp Business Messaging Policy). Opt-in for voice calls specifically requires that you tick the voice-call consent box.

By opting in to any channel, you confirm that you are the subscriber or customary user of the mobile number provided, you are at least 18 years old, and you agree to these Terms.

You may also confirm or re-confirm opt-in by replying YES, START, or SUBSCRIBE to a confirmation message we send you via the relevant channel.

3. SMS Messaging

SMS

Provider: Twilio Inc.

Frequency: recurring messages, approximately 1 msg/month.

Cost: Lumenix.ai does not charge you for receiving SMS. Standard message and data rates from your mobile carrier may apply.

Opt-out: reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any SMS we send. You will receive one final confirmation, after which all SMS communications will cease.

Help: reply HELP to any SMS to receive contact details.

Carriers: compatible with major UK, US, and international mobile carriers. Carriers are not liable for delayed or undelivered messages.

4. WhatsApp Messaging

WhatsApp

Provider: Twilio for WhatsApp (delivered via the WhatsApp Business API operated by Meta Platforms Ireland Ltd).

Frequency: recurring messages, approximately 1 msg/month.

Cost: WhatsApp messages are delivered over your data connection. WhatsApp does not charge for receiving messages, but your mobile data plan may apply.

Message types: we send only the message templates approved by Meta for our account. We do not send messages outside of approved templates.

Opt-out: reply STOP in any WhatsApp message we send, or block our number from within WhatsApp. You will receive one final confirmation, after which all WhatsApp communications will cease.

Help: reply HELP in any WhatsApp message, or email info@lumenix.ai.

Compliance: we operate this channel in line with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. We do not send unsolicited bulk messages.

5. Voice Calls

Voice

Provider: calls are placed by Lumenix.ai staff or via Twilio Voice on our behalf.

Frequency: approximately 1 call/month or fewer.

Cost: Lumenix.ai does not charge you for receiving calls. Standard call rates from your mobile or landline carrier may apply if you return our call.

Calling hours: we only place support or onboarding calls between 09:00 and 19:00 local time on weekdays. We do not place automated calls outside these hours.

UK Telephone Preference Service (TPS): we screen all UK call lists against the TPS register before dialling. If your number is registered on the TPS, we will not call you regardless of any consent you provide here, unless you have explicitly notified us in writing that you wish to be called despite your TPS registration.

Opt-out: tell our caller during any call that you no longer wish to receive calls, or email info@lumenix.ai with the subject line "STOP CALLS". Your number will be added to our internal Do-Not-Call list within 28 days.

Caller ID: our calls display a UK number associated with Lumenix AI Ltd; we do not spoof caller ID.

6. How to Opt Out

You can revoke consent for any channel at any time, independently of the others. Revoking SMS consent does not affect WhatsApp or voice consent, and vice versa.

7. How to Get Help (HELP)

For help at any time, reply HELP to any SMS or WhatsApp message we send. You can also contact us directly:

8. Privacy

We treat the personal information you provide (including your mobile number) in accordance with our Privacy Policy. We do not sell, rent, or share mobile numbers, WhatsApp identifiers, or opt-in records with third parties or affiliates for any purpose. Your phone number and consent records are used solely to operate this Program.

9. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes that affect your rights will be communicated to you via the channels you have opted in to before they take effect.

10. Contact

Questions about the Program or these Terms can be sent to info@lumenix.ai or by post to the address above.